TGA approval concerns the prescriber rather than the client. When a client visits a new clinic or consults a different doctor or prescriber, it's essential for the prescriber to secure TGA approval before prescribing the medication.

To determine your eligibility for plant-based treatment, we would need to assess your specific health condition and medical history.

To qualify for plant-based treatment at TWR Wellness Room you must meet the following criteria:

Chronic Condition: Your condition must be chronic, lasting three or more months.

Previous Treatment: You must have tried other treatments that either did not fully alleviate your symptoms or caused undesirable side effects.

Exclusions: You should not have a history of psychosis, and you cannot be pregnant or breastfeeding.

TWR Health Services prides itself on been the little guy, we are NOT big pharma, and our practice reflects this, putting the patients needs before profits. With TWR Health, we can guarantee consistency in practitioners, NO wait times, and a considered approach to care, we are counsellors after all. Our Google Reviews reflect this!

Full payment will be required when booking your first appointment. This will cover all initial costs involved. If you do not wish to proceed, you will be fully refunded and the appointment will be bulk billed.

48 hours notice is required for cancellations and refunds. There is a 50% refund for cancellations made within 48 hours of your consultation. No shows will NOT be offered a refund unless there are extenuating circumstances. All effort will be made by TWR to contact you for your scheduled  appointment.

At TWR, honesty and transparency are at the core of everything we do. When you invest in your initial consultation, you're not just paying for a service - you're investing in your health and well-being. And we believe in rewarding that trust.

Once you've taken that first step, all subsequent appointments and additional services, like prescription scripts, are bulk billed. We firmly stand against price gouging or inflating product prices for profit.

Yes, at TWR Wellness Room, every decision we make is centered around reducing costs for clients. That's why we offer a unique guarantee: if you're not prescribed, we'll refund your consultation fee. We are risk-free and worry-free.

We prefer to send prescriptions to our partnered pharmacy as we have up-to-date information on medications in stock. It's important to note that many pharmacies may need to order medications, which can take 1-2 weeks to organise. If you insist on choosing your own pharmacy, please be aware that we cannot take responsibility for corresponding with that pharmacy or troubleshooting any issues that may arise. If you wish to still choose your own pharmacy, we can sent you your prescription and TGA approval for an one-off fee of $45.00.

However, with our partnered pharmacy, we can address any concerns instantly and ensure a smoother process for you.

Follow-up appointments and services are completely covered, with no out-of-pocket expenses for clients with a Medicare Card.

For follow-up appointments and services, we handle the billing directly to Medicare, ensuring seamless and hassle-free payment.

If you do not have a Medicare Card your follow up will be $60.

Rest assured, all private information, including your Medicare details, is encrypted to safeguard your identity and ensure confidentiality.

In short, no, we will prescribe treatments that are most suited to you and your presenting problem. We are brand agnostic, meaning we can prescribe anything that is available.